Call Us: 218-263-7581 or 888-263-0399
2902 3rd Ave E • Hibbing, MN 55746
M-F 9-4:30 & Saturday's 9-11:30

Refund Policy

Replacement & Refund Policy

If you are for any reason unsatisfied with the quality or accuracy of your order, please contact us to report the problem.
We are happy to replace a bouquet with the same (if possible) or a similar bouquet if the wrong item is delivered or if the bouquet arrives in sub-standard condition. In order to qualify for a replacement, the following conditions must be met:

  • For any return: replacement request must occur within 2 days of delivery.
  • For quality refunds, replacements or store credit we require a photo of the bouquet taken and delivered to us via email within (2 days) of delivery.
  • Proper care of the flowers must be taken – we cannot guarantee freshness or beauty for flowers that are not watered and well cared for.

For bouquets that are not delivered at all, we will provide a free replacement or full refund if desired. For bouquets that are delivered late due to an incorrect address or a recipient not being present to receive the package, we cannot provide a refund. In certain situations with extenuating circumstances, we may provide a replacement. If this is the case for you, please contact us via phone.
From time to time a flower ordered may not be available due to quality or availability issues. In these rare instances Range Floral does reserve the right to substitute a flower of equal or greater value. We cannot provide refunds in these instances, and we appreciate your understanding.